We use many vendors at work and when I open tickets with a problem, I hate hearing, “It works fine for me.” Seriously!??? I’m technical enough that I’m not going to report basic stuff that I can fix. And this vendor has done that to me twice in less than a week. The first time, I reported my problem at 9am, and I got the response, “It works for me” and that was it. At 3pm that afternoon, they send out an e-mail to their clients, minus me, explaining that upgrades over the weekend were causing problems, namely the problem I have. Then I get an update to my ticket asking if it was ok to close it. Uh, where was my resolution? So I had to send back a snotty response that 1) I wasn’t even on their e-mail, 2) there wasn’t a resolution and 3) I didn’t appreciate being lead to believe that it was a problem on my end and not a big problem. They should have looked into my problem at 9am when I first reported it!!
I opened another ticket this afternoon and of course heard, “It works for me,” from a different rep. They wanted step by step instructions on what I did for this problem, even though I reported that everyone in my department was having the same problem. And my step by step instructions were only two steps. And I still have no resolution now.
UGH! Seriously, I get this kind of serious from this vendor and it makes me seriously not want to resign when our contract is up, not that it is completely and totally up to me to decide.
I won’t say who the vendor is, but I say this problem vendor is not Doubleclick. I get great customer service from them.