oda.com

the rants and raves of oda

September 28th, 2007

In Pennsylvania

In the third straight weekend, Henry and I are not home. We are in Pennsylvania for the weekend visiting Samantha and the kids. It’ll be a nice and relaxing weekend away from New York, but in the back of my mind, I have soooooooo much work to do. I don’t know when it will end!



September 25th, 2007

Don’t You Hate…

when your alarm goes off and you groggily look at it and think “5 more minutes” but really you unconsciously turn off your alarm clock and don’t wake up for another hour? That was my morning.

Lucky for me, I set it for an ungodly hour and still managed to get in before anyone else.



September 21st, 2007

In San Francisco

I’m in San Francisco with the Shams for a wedding for the weekend. The weather is pretty good and our flight was pretty smooth. Hopefully the weather is nice for the wedding tomorrow.



September 19th, 2007

Kaboodle and Facebook

If you use Kaboodle and Facebook, Kaboodle now has an application that you can put on Facebook.

I have the application set up to show a few of my lists and only six items that I’ve added from each list. If you have friends in Facebook that are using the Kaboodle app, it will also show you the latest activity from your friend.

Can you tell I’m still addicted to Kaboodle? I was actually on their homepage as a “Featured Kaboodler” last week. Pretty cool!

September 18th, 2007

Worst Customer Service From a Vendor

We use many vendors at work and when I open tickets with a problem, I hate hearing, “It works fine for me.” Seriously!??? I’m technical enough that I’m not going to report basic stuff that I can fix. And this vendor has done that to me twice in less than a week. The first time, I reported my problem at 9am, and I got the response, “It works for me” and that was it. At 3pm that afternoon, they send out an e-mail to their clients, minus me, explaining that upgrades over the weekend were causing problems, namely the problem I have. Then I get an update to my ticket asking if it was ok to close it. Uh, where was my resolution? So I had to send back a snotty response that 1) I wasn’t even on their e-mail, 2) there wasn’t a resolution and 3) I didn’t appreciate being lead to believe that it was a problem on my end and not a big problem. They should have looked into my problem at 9am when I first reported it!!

I opened another ticket this afternoon and of course heard, “It works for me,” from a different rep. They wanted step by step instructions on what I did for this problem, even though I reported that everyone in my department was having the same problem. And my step by step instructions were only two steps. And I still have no resolution now.

UGH! Seriously, I get this kind of serious from this vendor and it makes me seriously not want to resign when our contract is up, not that it is completely and totally up to me to decide.

I won’t say who the vendor is, but I say this problem vendor is not Doubleclick. I get great customer service from them.